Articles from SBL - Information at your doorsteps.

SBL - Article by Rani Cherian

BPO Advantages -

Whenever you hear the word BPO what is the first thought that comes to your mind?
“BPO! Oh that’s a call center. “
“BPO, it deals with data conversion, PDF extraction and all types of typing works. “

No, you are mistaken. BPO in general Business Process Outsourcing is a delegation of wok. Delegation of work! Is it a new term? Yes, in fact no one must have thought of this term for BPO ever before. When plenty of works pile up and you run short of manpower and infrastructure try to find a good solution to the problem.
What can you do? You can just distribute the work to different sources.

Some of the BPO service centers provide onshore as well as offshore services and more under a single roof.

What are the advantages of delegating the work?
The main advantage is reducing the work load and HR headaches will be lessened. Improving quality, quantity, accuracy and speed in completion of work. These will in turn increase monitory benefits and growth in business.

Hope you have got through the new idea of Business Process Outsourcing (BPO) and think in a broader aspect.

BPO Service providers – Their Importance

To whom can you delegate the works?
IT/BPO market leaders are the ones you have to find out. Yes, of course they can handle delegated works with good quality, high speed and accuracy. But how can they, you may wonder? BPO Company is highly equipped with well trained professional human resources as well as good infrastructure. They accept all types of distributed BPO works and provide accurate and quality BPO services within a short period of time.

What are the advantage of SBL in accepting such delegated works?
The main advantage is to make use of their expertise in various projects, can occupy and accommodate large number of well trained human resources for various projects and thus expand and grow the business.

BPO Companies in UK

BPO companies in UK can have local contact points to delegate works. The advantage of distributing their works to BPO service providers like SBL can give a good turn over within a short period of time. In turn they can get superb quality work done quickly. Their greatest advantage is that they have no headaches in managing huge number of professional staff and modern equipments. If UK companies delegates their work they can spend the saved time, finance and energy for the expansion of their core business.
The importance of having a local contact point is to easily manage work distribution and work acceptance as well as quality checking. Lack of a local contact centre can cause hindrance to instant reply and frequent response.

What the offshore clients lack?
Offshore delegates lack efficient and well trained human resources as well as the competent utilization of manpower. So they solve the problem by distributing the works to different destinations.

BPO Banking

Can banks delegate their works?
Yes, banks also can distribute their work to various sources, on shore or offshore. This will give banks the advantage of getting more work done with less in-house staff. File management, book keeping, accounting and auditing can be outsourced to to get good response and excellent execution.

BPO Jobs

Are there any job opportunities in BPO companies?
Yes, there are many opportunities for well trained, English speaking candidates in BPO companies. The main advantage of BPO job is all round personal growth of each one and opportunities to choose the project according to each ones ability, qualification and skill. Since BPO firms receive lot of delegated works from all over the world, candidates will get opportunities to grow to international standards.

Skills and qualification required are:

Software
BE, BTech, BCA /MCA
Strong communication skills
Strong difficulty shooting skills
Documentation
Automation
Ability to work in a frequently altering atmosphere
Team work skills


GIS
Master's degree or equivalent in Cartography, Geography, Geographic Information Systems (GIS) and/or related fields
Knowledge in ArcGIS (ArcInfo, ArcEditor, ArcView, and its extensions)
Fluency in spoken and written English
Excellent computer skills
Knowledge of ArcGIS Server (or equivalent)
Web mapping technology (WMS, WFS, etc)
RDBMS (Oracle, Informix, MS SQL Server)
MapInfo etc.


Web Development
Multimedia Graduation
Web designing and development
Creative and artistic skills
PHP/ASP
HTML
Good Knowledge in Dreamweaver
Flash
Photoshop
Illustrator
CSS Experience in Dreamweaver
HTML
CSS
PHP

Image editing

BS/BA degree or equivalent
Expert knowledge of Photoshop
Excellent written and verbal communication
Strong implementation skills
Advanced PC skills: Windows/Vista, Excel, Word, Outlook, Sharepoint, etc.
Ability to manage global projects

BPO Interview

Want to know how BPO interviews are held? In most of the BPO companies the HR or GOM makes the candidate comfortable by some personal questions like:
Tell me something about your college life?
The latest movie you have seen? etc.

This will give them a general idea of conversational language skill, personality and ability to express etc. The questions vary deeply on each area of expertise like:

Software

Questions on the projects listed on the Resume
Do you want to know any thing about the company?
How long do you want to stay in the company and why?
What are your expectations from the job?
Which way should the key turn in a car door to unlock it?
You are given an array containing both positive and negative integers and required to find the sub-array with the largest sum (O(N) a la KBL). Write a routine in C for the above.
Give an instance in your life in which you were faced with a problem and you tackled it successfully.
What is your ideal working environment?
If you could remove any of the 50 states, which state would it be and why?
What is your geographical preference?

Some companies will then give a written test on some common topic to test the written language skill and the expertise in a particular field. On the whole the person will feel at ease during and after the interview in technical BPO companies.

Real estate BPO

Is real estate included in BPO sectors? Yes certainly real estates are included in BPO sectors. The modern trend has lead the real estate sector to understand the advantages in BPO and work delegation. Those engaged in real estate like property managers, homebuilders, real estate developers, and construction contractors do distribute drawing plans, accounting, file maintenance etc. to different outlets.

SBL real estate outsourcing service sector is one of the leaders in the competitive market. They have well qualified and skilled human resources and latest technologies in bringing out superfine and fast work in all types of works related to real estate. They have the history of giving good service to various persons and company over the world.

BPO training

Do BPO companies give any training?
Yes, BPO companies after selecting appropriate candidates for different projects give personality training, language and accent training; training in respective domains like IT enabled services: Software Development, Web Designing, GIS, Image Editing, Data Entry, Transcription Services and Document Management Services and BPO Services like: Engineering Services, Legal Outsourcing, Insurance Outsourcing, Accounting Financial Services, Outsourcing Real Estate, Administrative Back office Services, KPO Services and other training pertaining to each assigned project. They help an over all formation of a person. Training given for various projects helps the workforce to come up to a global standard.

So at last the theme to specify here is work is reduced when done in a team. “DELEGATE WORK, BE FREE”.

Copyright(c) SBL