Does SBL possess the ability to understand my business, so that I can outsource effectively?

SBL 's Product Management Group and Domain Competence Group, together have years of experience in each of our key focus areas. This enables us to understand client businesses and requirements better.

Will outsourcing be cost effective/ justified in the long-term?

SBL believes in providing clients with benefits, which go well beyond initial labor cost arbitrage. We commit ourselves to deliver quantifiable year on year benefits to our clients.

Does SBL have adequate infrastructure to support my business processes?

SBL has five high-end production centres with world-class facilities in terms of security, power and connectivity.

How does SBL ensure effective knowledge transfer in order to execute my processes efficiently?

SBL follows a structured approach, which ensures that knowledge is captured correctly to the last level of detail and in a manner suitable for effective dissemination. This is bolstered by our domain competency, attention to documentation, and development of training content with you.

How do I verify whether the Privacy and Integrity of my customer data is protected?

SBL has in place a stringent policy to ensure confidentiality of data. Strong physical, network and electronic security measures ensure that confidential data does not go out of the site. Based on client specifications, our employees sign a confidentiality agreement at the beginning of any engagement. We also adopt all additional measures required by clients.

Will SBL be able to successfully address the issue of cultural diversity?

SBL has a well-established training program with a strong orientation towards cultural training. It addresses the nuances of all geographical regions and is highly interactive The growing ties between India and the West have created high cultural awareness and acclimatization to the Western culture.

Will outsourcing to SBL mean I lose control over my processes?

SBL considers itself to be a strategic extension of your organization's capacity. Hence, we work the way you work. Our relationships are characterized by our willingness to be flexible. We provide you with long-term visibility into every aspect of our relationship, which allows you to retain control over your outsourced processes.

Is India a good destination to outsource to?

In recent years, India has emerged as one of the most favored destinations for outsourcing because of a large English speaking population , Wealth of talent and Cost effectiveness . India has also gained recognition in the last 10 years as a stable and well-managed economic powerhouse.